SHIPPING AND DELIVERY
For same day service, customers are requested to place orders before 3:00PM
EST (subject to stock availability). Orders for systems usually have a 72-hour
lead-time. We ship all orders via FedEx Saver unless otherwise specified. Free
delivery is available to local customers with a minimum order of $1,000.
LIMITED WARRANTY
Unicomp provides a 1 year parts and labor limited warranty for the quality of
all its products in material and workmanship. We also provide a 1-year parts
and 3 year labor limited warranty on computer systems (on board level, excluding
monitors). During this period, Unicomp will repair or replace all merchandises,
which proves to be defective.
ALTERATIONS MODIFICATIONS
ATTACHMENTS
Any alterations, additions, improvements or attachments to the product(s) not
authorized in writing by Unicomp shall be solely at the customer's own expense
and risk if operation of the product(s) is affected in any way by alterations,
improvements, or installation. The warranty shall be deemed waived by the customer,
and Unicomp shall have no further obligation to the customer.
MERCHANDISE RETURN
PROCEDURE
Should a product fail during the warranty period, certain procedures should
be followed for Unicomp to serve the Customer more efficiently.
Call Unicomp or click here to obtain a Return Merchandise Authorization (RMA) form. Fill it out and fax it back to (631) 231 - 4842. Unicomp will only serve customer with pre-issued RMA numbers. RMA numbers will be void if defective merchandise has not been received by Unicomp within fifteen (15) days after a RMA number is issued.
The following must be available to request a RMA number:
| 1. | Invoice date | |
| 2. | Invoice number | |
| 3. | Product description and serial number | |
| 4. | Detailed reason for return |
Unicomp reserves the right to return any product unrepaired and without notification should the Customer ship a product to Unicomp without original parts installed by the manufacturer.
Requirements for RMA processing:
| 1. | Ship defective product(s) to Unicomp with freight prepaid | |
| 2. | A copy of original invoice with item and serial number circled | |
| 3. | A detailed note describing all problems | |
| 4. | RMA number clearly marked on mailing label and shipping box | |
| 5. | All returned products must be packed in the original packaging (Improper packaging may void warranty) |
The Customer who does not comply with the above requirements will delay RMA processing and therefore be subjected to a service charge. Replacement or repair will be made as soon as returned merchandise is received. No advance replacement will be made.
DAMAGE ON ARRIVAL
(DOA)
For all DOA products, the Customer is required to call for a RMA number within
7 days of the receipt date.
LEAD TIME OF SERVICE
All replacements are subject to stock availability and will be handled within
72 hours.
All shipments returned to the Customer will be FedEx Saver. The Customer is responsible for the difference of the freight charge, if the shipping instructions require an express delivery. The charge will be Collect On Delivery (C.O.D.)
MISCELLANEOUS
| 1. | Cancellation of order may be subjected to a charge of 15% of total order amount | |
| 2. | $15.00 will be charged for each returned check | |
| 3. | 18% interest charge per annum (0.05% per day) for past due account balance | |
| 4. | RThe customer agrees to pay all of Unicomp's costs related to the collection of any sum dues, including overhead allocated to employee efforts and legal fees and expenses incurred | |
| 5. | Warranty policy is not extended beyond the original Customer. |
Terms and conditions subject to change without notice.